It appears that your browser does not support JavaScript, or you have it disabled. This site is best viewed with JavaScript enabled. If JavaScript or cookies are disabled in your browser, please enable them and then reload this page.
Skip to main content
Item Count: 0
Sub-Total: $0.00

Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!


back to top

Ordering By Phone

Call us at Phone: 717-560-8242, Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!


back to top

Shipping Policies

Bookends Bookstore is proud to offer you the most competitive shipping rates.  All orders over $15.00 are shipped COMPLIMENTARY AT NO COST.  Orders under $15.00 have a $5.00 fee.   All of our shipments are professionally packed to ensure the safety of your items in route.


On average, your order will be received in 3-5 working days. During August or December, delivery time may take longer.


back to top


Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks, media (music, video games, software) which is not shrink wrapped, and customized products. The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped as well as the original box in which the product was shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.


back to top

Have you heard about the Textbook Butler for Traditional Undergraduate Students?

The Textbook Butler is a hassle-free way to order your books for the semester. Students may sign up to have the bookstore automatically pull and box your books for each semester. All books purchased through Textbook Butler will be charged to your student account. Students must fill out and send back to the bookstore the Textbook Butler form. The form is located on the bookstore website. Details of the program are located on the Textbook Butler form. There is no extra cost for this service. The form must be received by August 23rd or January 3rd. The form can be faxed to 717-560-8243.   Undergraduate Adult Education Students can take advantage of a similar program called Textbook 1-2-3 Program.


Download form here


back to top

Contact Support

Contact us anytime with questions or concerns via email at: [email protected] or through our online form. You can also contact our customer service department at: Phone: 717-560-8242


back to top
Privacy and Disclaimer